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A knowledge management perspective of corporate social responsibility

Lutz Preuss (Senior Lecturer in International Business Policy, School of Management, Royal Holloway, University of London, Egham, Surrey, UK)
Jose‐Rodrigo Córdoba‐Pachon (Senior Lecturer in Technology and Information Management, School of Management, Royal Holloway, University of London, Egham, Surrey, UK)

Corporate Governance

ISSN: 1472-0701

Article publication date: 8 August 2009

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Abstract

Purpose

Companies increasingly find themselves under pressure to adopt socially responsible forms of operation. Since organizational change is crucially influenced by knowledge creation and sense‐making, this paper aims to determine how knowledge management (KM) processes can foster (or impede) progress towards corporate social responsibility (CSR).

Design/methodology/approach

The paper reviews the KM literature to identify areas of knowledge management that are particularly relevant to managing a company's social and environmental externalities.

Findings

Distinguishing between two related but analytically distinct approaches to knowledge management, namely an element and a process view, the paper develops a conceptual model of how knowledge management can impact on CSR.

Originality/value

Distinguishing between elements of knowledge and processes of managing these allows a more systematic and comprehensive approach to managing knowledge around CSR.

Keywords

Citation

Preuss, L. and Córdoba‐Pachon, J. (2009), "A knowledge management perspective of corporate social responsibility", Corporate Governance, Vol. 9 No. 4, pp. 517-527. https://doi.org/10.1108/14720700910985052

Publisher

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Emerald Group Publishing Limited

Copyright © 2009, Emerald Group Publishing Limited

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