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An evaluation of the needs and service usage of family carers of people with dementia

Traci Cascioli (University of Glamorgan)
Hasan Al‐Madfai (Fellow of the Royal Statistical Society (RSS) and a Member of the International Institute for Forecasters (IIF))
Paul Oborne (Mental Health Services within Caerphilly County Borough Council)
Sue Phelps (Wales)

Quality in Ageing and Older Adults

ISSN: 1471-7794

Article publication date: 1 June 2008



This study investigated, by way of interview (n=45), the needs of those caring for a person with dementia and their satisfaction with current services in the Caerphilly County Borough of South Wales. Carers reported having the most difficulty coping with the demands on their time and the emotional strain associated with caring. Carers requested more information regarding available services, the diagnosis of dementia and the legal and financial aspects of caring. They also mentioned the need for a night‐sitter service, a 24‐hour helpline, more support groups and more visits from social workers and community psychiatric nurses (CPNs). On the whole, the carers were satisfied with the services provided, although their use of these services was not extensive. However, issues around lack of support, quality and availability of homes and hospitals and poor communications were identified as areas of concern. The findings were welcomed by strategic planners and the information is being used as a basis for developing and improving specific carer support services.



Cascioli, T., Al‐Madfai, H., Oborne, P. and Phelps, S. (2008), "An evaluation of the needs and service usage of family carers of people with dementia", Quality in Ageing and Older Adults, Vol. 9 No. 2, pp. 18-27.



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Copyright © 2008, Emerald Group Publishing Limited

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