The use of interorganisational ICT in construction projects: a critical perspective
Abstract
Purpose
The objective of this paper is to demonstrate how a critical perspective (i.e. critical social theory) can be applied to provide understanding and insights into mechanisms as to why interorganisational information communication technologies (ICT) in construction projects is not used in the intended way.
Design/methodology/approach
Habermas' critical social theory, in particular his models of action, is used for the critical analysis. From this perspective, the intended and actual use of document management and workflow management systems are studied in two construction projects.
Findings
In construction projects, interorganisational ICT is intended to support instrumental action, communicative action and sometimes also dramaturgical action. However, in practice, this ICT is not used in the intended way because actors adopt strategic action and normatively regulated action as well.
Research limitations/implications
The paper confirms the importance of analysing the social system and the technical system, and how these interact, to understand how and why actors use interorganisational ICT.
Originality/value
This paper demonstrates how a critical social theory provides insights into mechanisms as to why interorganisational ICT in construction projects is not used in the intended way.
Keywords
Citation
Adriaanse, A., Voordijk, H. and Dewulf, G. (2010), "The use of interorganisational ICT in construction projects: a critical perspective", Construction Innovation, Vol. 10 No. 2, pp. 223-237. https://doi.org/10.1108/14714171011037200
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited