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Intra‐organizational knowledge exchange: An examination of reverse capability transfer in multinational corporations

Andreas Schotter (Richard Ivey School of Business, The University of Western Ontario, London, Canada)
Nick Bontis (DeGroote School of Business, McMaster University, Hamilton, Canada)

Journal of Intellectual Capital

ISSN: 1469-1930

Article publication date: 16 January 2009

2695

Abstract

Purpose

Recent research on intra‐organizational knowledge‐transfer showed that new capability development within multinational corporations shifts from parent companies to foreign subsidiaries. This paper seeks to identify antecedents and barriers for reverse capability‐transfer in multinational corporations.

Design/methodology/approach

The paper adopts a multiple case study approach based on active interviews at six subsidiaries of a multinational manufacturing company.

Findings

The results suggest that subsidiary autonomy, environmental heterogeneity, and managerial initiatives are all necessary antecedents of unique capability development at the subsidiary level, but that companies do not utilize foreign subsidiary‐originated capabilities in their home‐country operations. The results also show that person‐to‐person communication is required for intra‐MNC capability‐transfer in any direction, and that other forms of communication seem to be inefficient.

Research limitations/implications

A logical next step is the investigation of the phenomenon at the headquarters level with the goal to identify specific barriers for reverse capability‐transfer.

Practical implications

The findings support the idea that managers of multinational corporations should recognize that new unique capabilities originate not only at the parent company level but also at the foreign subsidiary level, and that it could be beneficial for the company as a whole to transfer these new capabilities back to the home country operation.

Originality/value

The study shows that in‐depth interviews provide the richest form of data for this type of research. Moreover, it provides a counter‐intuitive perspective on intra‐organizational knowledge and capability‐transfer in multinational corporations.

Keywords

Citation

Schotter, A. and Bontis, N. (2009), "Intra‐organizational knowledge exchange: An examination of reverse capability transfer in multinational corporations", Journal of Intellectual Capital, Vol. 10 No. 1, pp. 149-164. https://doi.org/10.1108/14691930910922969

Publisher

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Emerald Group Publishing Limited

Copyright © 2009, Emerald Group Publishing Limited

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