TY  - JOUR
AB  - The knowledge and skills of individuals are widely considered to represent an important component of a firm's intellectual capital. The value of individuals’ knowledge is also recognised from a capability‐based perspective. While routines and capabilities are considered to act as the interface for the knowledge of individuals, an important and related issue is to examine how and to what extent individuals’ knowledge acts as the source of knowledge for the creation of firm‐based routines and capabilities. Four firms across two online sectors, online broking and ISPs, are selected for the empirical case study research. The findings highlight the importance of the role of prior organisational experience in the development of new routines and capabilities. It is shown that variations in the role of prior organisational experience across firms and sectors are better understood in respect of the architectural and component knowledge of which managerial knowledge consists.
VL  - 5
IS  - 2
SN  - 1469-1930
DO  - 10.1108/14691930410533731
UR  - https://doi.org/10.1108/14691930410533731
AU  - Bakhru Anjali
PY  - 2004
Y1  - 2004/01/01
TI  - Managerial knowledge to organisational capability: new e‐commerce businesses
T2  - Journal of Intellectual Capital
PB  - Emerald Group Publishing Limited
SP  - 326
EP  - 336
Y2  - 2024/09/23
ER  -