To read this content please select one of the options below:

Evaluating intellectual capital in the hotel industry

Truls E.J. Engström (Norwegian School of Hotel Management, Stavanger, Norway)
Petter Westnes (Norwegian School of Hotel Management, Stavanger, Norway)
Siren Furdal Westnes (Norwegian School of Hotel Management, Stavanger, Norway)

Journal of Intellectual Capital

ISSN: 1469-1930

Article publication date: 1 September 2003

7265

Abstract

A single embedded case study design was applied to evaluate the intellectual capital of 13 hotels in the Radisson SAS Hotels and Resorts hotel chain. By using the ICAP methodology and multiple source data the study investigated the knowledge and data produced by an intellectual capital evaluation, and explored the potential relationship between intellectual capital and business performance. The results conclude that it is possible to evaluate intellectual capital in a hotel chain, and the knowledge and data from the intellectual capital evaluation provide useful information regarding the areas of identifying focal areas, resource allocation, strengths and weaknesses, benchmarking, and managing the future. In addition, the findings indicate that it is useful to evaluate a hotel's intellectual capital due to its potential relationship with business performance.

Keywords

Citation

Engström, T.E.J., Westnes, P. and Furdal Westnes, S. (2003), "Evaluating intellectual capital in the hotel industry", Journal of Intellectual Capital, Vol. 4 No. 3, pp. 287-303. https://doi.org/10.1108/14691930310487761

Publisher

:

MCB UP Ltd

Copyright © 2003, MCB UP Limited

Related articles