Ericsson Business Consulting has placed much effort in trying to find better ways to measure and manage the company’s intangible assets. Illuminates how the company has worked with three modern management concepts: balanced scorecard, knowledge management, and intellectual capital. For Ericsson Business Consulting, the three concepts are closely related and represent different stages in a development process that can be described by five logical steps: categorisation of the intangible assets; transforming strategy into actions; management and communication of the intangible assets; capturing the dynamics of the intangible assets; and looking into future developments. For each development step, the article will describe a number of key learning points based on the company’s experiences.
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