The impact of ubiquitous decision support systems on decision quality through individual absorptive capacity and perceived usefulness

Young Wook Seo (Software Engineering Centre, National IT Industry Promotion Agency, Seoul, Republic of Korea)
Kun Chang Lee (SKK Business School and Department of Interaction Science, Sungkyunkwan University, Seoul, Republic of Korea)
Dae Sung Lee (SKK Business School, Sungkyunkwan University, Seoul, Republic of Korea)

Online Information Review

ISSN: 1468-4527

Publication date: 15 February 2013

Abstract

Purpose

The purpose of this study is to examine a mobile delivery system as a working ubiquitous decision support system (UDSS) and determine whether it would improve decision quality.

Design/methodology/approach

Ubiquitous mobility and context awareness are the two core functions of the UDSS. Hence the authors examined how they might influence individual absorptive capacity and perceived usefulness. Moreover the authors investigated how individual absorptive capacity and perceived usefulness might be related to decision quality. A total of 174 completed questionnaires were collected from delivery workers, and a financial incentive was provided to participants. To test the hypotheses the research model was analysed with the partial least square method.

Findings

The results reveal that all paths are statistically valid. Individual absorptive capacity and perceived usefulness were positively influenced by ubiquitous mobility and context awareness. In addition individual absorptive capacity and perceived usefulness have positive effects on decision quality.

Research limitations/implications

This research model did not consider all the capabilities enabled by the UDSS. Future study should pay attention to nomadicity, proactiveness, invisibility, and portability as relevant antecedents within the model.

Originality/value

In the field of IS studies the impact of the UDSS on users' decision quality has remained unclear to date. The authors adopted a mobile delivery system as a working UDSS and applied it in their study. Thereby the authors found the mediating effects of perceived usefulness and absorptive capacity under a ubiquitous environment.

Keywords

Citation

Wook Seo, Y., Chang Lee, K. and Sung Lee, D. (2013), "The impact of ubiquitous decision support systems on decision quality through individual absorptive capacity and perceived usefulness", Online Information Review, Vol. 37 No. 1, pp. 101-113. https://doi.org/10.1108/14684521311311658

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.