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Framework for a global quality evaluation of a website

Álvaro Rocha (University Fernando Pessoa, Porto, Portugal)

Online Information Review

ISSN: 1468-4527

Article publication date: 15 June 2012

Downloads
4293

Abstract

Purpose

This paper aims to propose a high‐level structure for a global quality evaluation of a website. This structure is based on the characteristics, sub‐characteristics and attributes of three main dimensions (content, service, and technical quality) that will substantiate the development of broad website quality evaluation, comparison and improvement methodologies, according to particular sectors of activity and evaluator's perspective.

Design/methodology/approach

Based on the literature and the author's experience a framework is proposed for a global quality evaluation of a website.

Findings

Considering the results of some studies, as well as the systematisation of the knowledge available in several bibliographies, website quality can be grouped into three main dimensions: content quality, service quality, and technical quality. There has not yet been an evaluation methodology that focuses on these three main website quality dimensions in a broad and transversal sense.

Originality/value

The paper presents an innovative high‐level structure for a global quality evaluation of a website, based on three dimensions not previously considered together.

Keywords

Citation

Rocha, Á. (2012), "Framework for a global quality evaluation of a website", Online Information Review, Vol. 36 No. 3, pp. 374-382. https://doi.org/10.1108/14684521211241404

Publisher

:

Emerald Group Publishing Limited

Copyright © 2012, Emerald Group Publishing Limited