TY - JOUR AB - VL - 30 IS - 1 SN - 1468-4527 DO - 10.1108/14684520610650372 UR - https://doi.org/10.1108/14684520610650372 AU - Fourie Ina PY - 2006 Y1 - 2006/01/01 TI - Technology for Results: Developing Serviceā€Based Plans T2 - Online Information Review PB - Emerald Group Publishing Limited SP - 83 EP - 84 Y2 - 2024/04/24 ER -