To read the full version of this content please select one of the options below:

Web interface consistency in e‐learning

Cheul Rhee (Department of Management Science and Systems, State University of New York at Buffalo, Buffalo, New York, USA)
Junghoon Moon (School of IT Business, Information and Communications University, Daejeon, Republic of Korea)
Youngchan Choe (Department of Community Development, Seoul National University, Seoul, South Korea)

Online Information Review

ISSN: 1468-4527

Article publication date: 1 January 2006



The purpose of this research is to examine the effects of interface consistency on the learning performance of skilled and novice computer users who are studying with web‐based e‐learning systems.


A literature review was conducted, and an experiment was set up to collect data on learning performance with respect to interface consistency and e‐learning systems. Statistical methods were applied.


Skilled students made more errors than novices when using a physically inconsistent e‐learning system. The learning satisfaction level of those skilled with computers was lower than that of novices using such a system. Conceptually consistent systems facilitated skilled students' learning satisfaction. Communicationally consistent systems closed the achievement gap within the novice student group. However, the effect of communicational consistency on skilled students was contradictory.


Implications include suggestions for designing web‐based interfaces of e‐learning systems and library web sites.



Rhee, C., Moon, J. and Choe, Y. (2006), "Web interface consistency in e‐learning", Online Information Review, Vol. 30 No. 1, pp. 53-69.



Emerald Group Publishing Limited

Copyright © 2006, Emerald Group Publishing Limited