TY - JOUR AB - VL - 28 IS - 2 SN - 1468-4527 DO - 10.1108/14684520410531754 UR - https://doi.org/10.1108/14684520410531754 AU - Srisa‐ard Surithong PY - 2004 Y1 - 2004/01/01 TI - Implementing Digital Reference Services: Setting Standards and Making It Real T2 - Online Information Review PB - Emerald Group Publishing Limited SP - 167 EP - 167 Y2 - 2024/03/29 ER -