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Luba Devetakova (Global Libraries Initiative – Monitoring and Impact, Sofia, Bulgaria)

Performance Measurement and Metrics

ISSN: 1467-8047

Article publication date: 16 March 2012




The purpose of this paper is to describe developments and results of the Glob@l Libraries – Bulgaria (GLB) project.


This is an analysis of the results of the assessment of the impact of the Glob@l Libraries – Bulgaria (GLB) project so far among the public libraries of Bulgaria.


The findings described are not surprising, although the most striking are two facts concerning the population – the high level of computer and internet usage among the population from different age groups and types of settlement; and that the majority of computer and internet users are not able to create content using software and the low level of information literacy associated with finding trusted information on the internet. These two facts suggest the niche for the modern public library in Bulgaria as a centre not just providing books but more intensive training and consultation for different target groups of users.


The paper presents a wide range of improvement examples that can be easily transferred to other countries.



Devetakova, L. (2012), "Bulgaria", Performance Measurement and Metrics, Vol. 13 No. 1, pp. 19-23.



Emerald Group Publishing Limited

Copyright © 2012, Emerald Group Publishing Limited

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