Measuring Croatian public and academic library culture: Interviews with library directors

Abstract

Purpose

This paper aims to present the results of interviews conducted with public library directors and academic Chief Librarians on various topics connected with library quality in order to determine the library culture in those libraries.

Design/methodology/approach

Semi‐structured interviews were conducted with ten library directors.

Findings

These interviews represent some of the findings of the project “Evaluation of library and information services: public and academic libraries”. The project investigates library culture in Croatian public and academic libraries and their preparedness for the introduction performance measurement activities. The interviews reveal that library culture has changed positively over the last few years and that library leaders now have a positive attitude towards quality and evaluation activities.

Research limitations/implications

The findings from the interviews with ten library directors form only a small part of the results of a much larger and comprehensive data gathering exercise (including survey and statistical data).

Originality/value

Library culture in Croatian libraries is a relatively new concept and as such has not been actively developed and/or created. This article brings the newest update on views, opinions and atmosphere in Croatian public and academic libraries.

Citation

Petr Balog, K. (2009), "Measuring Croatian public and academic library culture: Interviews with library directors", Performance Measurement and Metrics, Vol. 10 No. 3, pp. 220-235. https://doi.org/10.1108/14678040911014211