Trust and organisational effectiveness

Niels Ole Pors (The Royal School of Library and Information Science, Copenhagen, Denmark)

Performance Measurement and Metrics

ISSN: 1467-8047

Publication date: 21 March 2008

Abstract

Purpose

The purpose of the paper is to discuss the relationship between the concepts of social capital and organisational effectiveness in a library setting.

Design/methodology/approach

The concepts are discussed in relation to two studies of information behaviour. One of the studies is a local public library study and the second is a nationwide survey into high school students' information behaviour.

Findings

The data indicate a discrepancy between the development of (especially) public library services and the perceptions of a library in the mind of both users and non‐users.

Research limitations/implications

It has only been possible to raise a few questions on the basis of the two surveys. However, these questions relate to the theoretical concepts introduced in the beginning of this paper.

Originality/value

The paper highlights discrepancies that need to be remedied if the trust that is so important for public institutions is to continue to be at a high level.

Keywords

Citation

Ole Pors, N. (2008), "Trust and organisational effectiveness", Performance Measurement and Metrics, Vol. 9 No. 1, pp. 59-68. https://doi.org/10.1108/14678040810869431

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

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