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Benchmarking with quality indicators: national projects

Roswitha Poll (University and Regional Library Münster, Mu¨nster, Germany)

Performance Measurement and Metrics

ISSN: 1467-8047

Article publication date: 27 March 2007

Abstract

Purpose

The purpose of this paper is to show the effectiveness of using performance indicators on a national scale

Design/methodology/approach

The paper gives an overview of national projects and compares the methods used.

Findings

The paper finds that groups of libraries have tried to find consensus on a common set of performance indicators for benchmarking purposes. The indicators chosen for such projects differ between countries and types of libraries. The paper shows examples where sets of indicators are used on a national or regional scale on a regular basis and compares the indicators used and the methods of benchmarking.

Practical implications

The paper shows the difficulties of reaching an agreement when starting a common project and points to results and success of the projects and to problems that occurred in the benchmarking process.

Originality/value

The paper acquaints libraries with existing projects and helps to find adequate methods for different purposes.

Keywords

Citation

Poll, R. (2007), "Benchmarking with quality indicators: national projects", Performance Measurement and Metrics, Vol. 8 No. 1, pp. 41-53. https://doi.org/10.1108/14678040710748076

Publisher

:

Emerald Group Publishing Limited

Copyright © 2007, Emerald Group Publishing Limited