Standardized measures in the changing information environment

Abstract

Purpose

The purpose of this paper is to outline the changes in the information world that libraries are confronted with, and how new services are measured to ensure their usefulness.

Design/methodology/approach

The paper examines the standardised measures for the changing information environment.

Findings

Standardizing definitions and methods for the assessment of input, output and impact of library services will assist libraries in demonstrating value for money in the ongoing changes.

Originality/value

The paper examines the extent of international consensus on data to be collected and indicators to be used.

Citation

Poll, R. (2006), "Standardized measures in the changing information environment", Performance Measurement and Metrics, Vol. 7 No. 3, pp. 127-141. https://doi.org/10.1108/14678040610713093