TY  - JOUR
AB  - The paper was presented as a response to Curtis's keynote address published immediately preceding. Bill Macnaught is Head of Cultural Development at Gateshead Council, UK, with responsibility for public libraries. He contextualised Curtis's statements, with reference to the Gateshead experience.
VL  - 5
IS  - 3
SN  - 1467-8047
DO  - 10.1108/14678040410570102
UR  - https://doi.org/10.1108/14678040410570102
AU  - Macnaught Bill
PY  - 2004
Y1  - 2004/01/01
TI  - Impact and performance measurement in public library services in the UK
T2  - Performance Measurement and Metrics
PB  - Emerald Group Publishing Limited
SP  - 96
EP  - 100
Y2  - 2024/04/19
ER  -