The employment of quality measures in libraries: cultural differences, institutional imperatives and managerial profiles
Niels Ole Pors
(Associate Professor at the Royal School of Library and Information Science, Copenhagen, Denmark)
Pat Dixon
(Principal Lecturer in the School of Informatics at the University of Northumbria, Newcastle upon Tyne, UK)
Heather Robson
(Lecturer in the School of Arts and Social Science, at the University of Northumbria, Newcastle upon Tyne, UK)
2406
Abstract
The paper discusses which factors influence the adoption and use of quality measurement tools in libraries. With very different practices and implementation strategies in different countries, compares the situation in Denmark and the UK. The basis for the comparison is a comprehensive survey of managers in the library sector.
Keywords
Citation
Ole Pors, N., Dixon, P. and Robson, H. (2004), "The employment of quality measures in libraries: cultural differences, institutional imperatives and managerial profiles", Performance Measurement and Metrics, Vol. 5 No. 1, pp. 20-27. https://doi.org/10.1108/14678040410530359
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited