Why do you ask? Reference statistics for library planning
Tord Høivik
(Tord Høivik is a Lecturer at Oslo University College, Oslo, Norway.)
Abstract
Provides a study of current patterns and trends in reference services based on an analysis of data derived from Ask the Library, a national virtual reference desk that has been operated by Oslo Public Library since 1998.
Keywords
Citation
Høivik, T. (2003), "Why do you ask? Reference statistics for library planning", Performance Measurement and Metrics, Vol. 4 No. 1, pp. 28-37. https://doi.org/10.1108/14678040310471220
Download as .RISPublisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited
You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
To rent this content from Deepdyve, please click the button.
If you would like to contact us about accessing this content, click the button and fill out the form.