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Networked electronic services usage patterns at four academic health sciences libraries

Brinley Franklin (Brinley Franklin is Director of Libraries, University of Connecticut, Storrs, Connecticut, USA. E‐mail:
Terry Plum (Terry Plum is Assistant Professor, Simmons Graduate School of Library and Information Science, Boston, Massachusetts, USA. E‐mail:

Performance Measurement and Metrics

ISSN: 1467-8047

Article publication date: 1 December 2002



An examination of the methodology and results from patron use surveys of networked electronic services at four geographically disparate academic health science libraries in the USA between 1999 and 2002. The principal fields of inquiry include demographic differences between in‐house library users as compared to remote library users by status of user; users’ purposes for accessing electronic services; how the purpose of use differs between traditional, in‐person, library services; and differences in usage of electronic resources based upon the location of users. The results of this study should help guide service decisions in academic health sciences libraries.



Franklin, B. and Plum, T. (2002), "Networked electronic services usage patterns at four academic health sciences libraries", Performance Measurement and Metrics, Vol. 3 No. 3, pp. 123-133.




Copyright © 2002, MCB UP Limited

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