LibQUAL+™ at Miami University: a look from outside ARL

Abstract

This case study presents data generated from Miami University Libraries’ participation in LibQUAL+™ 2000‐2001, a national service quality survey for libraries. Miami’s data are analyzed through a series of questions to identify client service needs, evaluate current service levels, and place local results within the broader context of aggregate scores and score norms from all participating institutions. Finally, questions are raised about the extent of LibQUAL+™’s relevance both for libraries that are not members of the Association of Research Libraries (ARL) and for organizational planning beyond traditional library services.

Citation

Sessions, J.A., Schenck, A. and Shrimplin, A.K. (2002), "LibQUAL+™ at Miami University: a look from outside ARL", Performance Measurement and Metrics, Vol. 3 No. 2, pp. 59-68. https://doi.org/10.1108/14678040210440946