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Using LibQUAL+™ to improve services to library constituents: a preliminary report on the University of Nebraska‐Lincoln experience

Beth McNeil (Assistant Dean of Libraries)
Joan Giesecke (Dean of Libraries, both at the University of Nebraska‐Lincoln, USA. E‐mail: mmcneil1@unl.edu; jgiesecke1@unl.edu)

Performance Measurement and Metrics

ISSN: 1467-8047

Article publication date: 1 August 2002

Abstract

Participation in the Spring 2001 LibQUAL+™ research and development project has helped the University Libraries at the University of Nebraska‐Lincoln (UNL) to better serve its main user groups. An in‐depth investigation of the UNL LibQUAL+™ survey results is currently underway. This investigation is ongoing and results will inform future planning efforts of the university libraries. Concurrently, the libraries have been able to make changes to services during the past year as a direct result of the LibQUAL+™ data. This paper will report on the libraries’ first efforts to address areas where perceptions of service differed from patron expectations, and will indicate plans for future efforts.

Keywords

Citation

McNeil, B. and Giesecke, J. (2002), "Using LibQUAL+™ to improve services to library constituents: a preliminary report on the University of Nebraska‐Lincoln experience", Performance Measurement and Metrics, Vol. 3 No. 2, pp. 96-100. https://doi.org/10.1108/14678040210429991

Publisher

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MCB UP Ltd

Copyright © 2002, MCB UP Limited