LibQUAL+™ and the small academic library

Abstract

Washburn is a Carnegie Master’s University I with an enrollment of only 6,200 students. Unlike most of the 43 participating libraries in LibQUAL+™ 2001, Washburn University’s Mabee Library is not a large, academic research library. The paper describes Washburn’s experience with the 2001 LibQUAL+™ pilot project. The application of the survey at a small institution and the global nature of trends shown by the responses will be discussed. LibQUAL+™’s place within the strategic planning and assessment program at Washburn’s Mabee Library is also reviewed.

Citation

Dole, W. (2002), "LibQUAL+™ and the small academic library", Performance Measurement and Metrics, Vol. 3 No. 2, pp. 85-95. https://doi.org/10.1108/14678040210429982