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LibQUAL+™ as a confirming resource

Joseph F. Boykin (Dean of Libraries, Clemson University, Clemson, South Carolina, USA. E‐mail: jboykin@clemson.edu)

Performance Measurement and Metrics

ISSN: 1467-8047

Article publication date: 1 August 2002

Abstract

This paper discusses library strategic visioning processes at Clemson University. Major themes for library advancement are identified. LibQUAL+™ emerged as a means of measuring or confirming progress toward the Clemson strategic vision. The paper outlines the use of LibQUAL+™ data to confirm previously identified areas that needed attention as well as areas of strength within the library.

Keywords

Citation

Boykin, J.F. (2002), "LibQUAL+™ as a confirming resource", Performance Measurement and Metrics, Vol. 3 No. 2, pp. 74-78. https://doi.org/10.1108/14678040210429946

Publisher

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MCB UP Ltd

Copyright © 2002, MCB UP Limited