Challenging provider performance: developing policy to improve the quality of care to protect vulnerable adults

Abstract

This article considers the interagency challenges to improving provider performance and quality through the development and ongoing implementation of a new Caerphilly Area Adult Protection Committee (AAPC) provider performance monitoring process. It details procedures for moving from a reactive to a preventative approach to raise quality and to reduce abuse and neglect, exploring the links between commissioning and protection of vulnerable adults.

Citation

Giordano, A. and Street, D. (2009), "Challenging provider performance: developing policy to improve the quality of care to protect vulnerable adults", The Journal of Adult Protection, Vol. 11 No. 2, pp. 5-12. https://doi.org/10.1108/14668203200900009