Listening is not enough: An analysis of calls to the Elder Abuse Response

Abstract

Elder Abuse Response is a UK adult protection helpline for older people which provides a valuable opportunity for monitoring interest in and concerns regarding abuse of older people. This paper provides a descriptive analysis of 1,421 calls to the helpline between April 1997 and March 1999 alleging abuse. The analysis notes types of abuse, age and gender of the victim; gender and relationship of the alleged perpetrator to the victim; and where the abuse was said to have occurred. It discusses possible next steps within the UK for researchers, service planners and providers as a result of the findings in the context of government policy developments.

Citation

Bennett, G., Jenkins, G. and Asif, Z. (2000), "Listening is not enough: An analysis of calls to the Elder Abuse Response", The Journal of Adult Protection, Vol. 2 No. 1, pp. 6-20. https://doi.org/10.1108/14668203200000003