This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09564230010310286. When citing the article, please cite: David Kelly, Chris Storey, (2000), “New service development: initiation strategies”, International Journal of Service Industry Management, Vol. 11 Iss: 1, pp. 45 - 63.
(2000), "Erratum", Library Consortium Management: An International Journal, Vol. 2 No. 5/6, pp. 104-122. https://doi.org/10.1108/14662760010800784
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