Designing a performance measurement system for a high technology virtual engineering team – a case study

Marla E. Hacker (Oregon State University, Corvallis, Oregon, USA)
Jonathan D. Lang (Intel Corporation, Beaverton, Oregon, USA)

International Journal of Agile Management Systems

ISSN: 1465-4652

Publication date: 1 December 2000

Abstract

Discusses the process and issues involved in developing a performance measurement system for a virtual engineering team working within a high technology environment. This team consists of members from many different sites across the world with a unique role in maintaining standardized manufacturing processes at the lowest possible cost. As a result, they faced many challenges including communication barriers, culture differences, as well as different reporting structures within each individual site. To help address these issues, a performance measurement system was developed to focus the team on the key actions affecting performance instead of the issues getting in the way. A measurement system was developed that linked the team’s objectives to its mission and identified the critical actions associated with each objective.

Keywords

Citation

Hacker, M. and Lang, J. (2000), "Designing a performance measurement system for a high technology virtual engineering team – a case study", International Journal of Agile Management Systems, Vol. 2 No. 3, pp. 225-232. https://doi.org/10.1108/14654650010356130

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Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited

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