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Quality evaluation in logistic services

Fiorenzo Franceschini (Politechnico di Torino, Torino, Italy)
Carlo Rafele (Politechnico di Torino, Torino, Italy)

International Journal of Agile Management Systems

ISSN: 1465-4652

Publication date: 1 April 2000

Abstract

The paper highlights some problems relevant to the quality measurements in logistic services. “Traditional” logistic indicators are compared with the service dimensions defined in the Parasuraman‐Zeithaml‐Berry model. Furthermore, the problem of service indicators aging is analyzed and discussed. In order to enhance readers’ ability to contribute to the development in the field, the authors pose open‐ended questions in the article.

Keywords

Citation

Franceschini, F. and Rafele, C. (2000), "Quality evaluation in logistic services", International Journal of Agile Management Systems, Vol. 2 No. 1, pp. 49-54. https://doi.org/10.1108/14654650010312589

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited