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Implementing reengineering using information technology

Peng S. Chan (California State University‐Fullerton, Fullerton, California, USA)
Carl Land (California State University‐Fullerton, Fullerton, California, USA)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 1 December 1999

3465

Abstract

Reengineering is becoming an increasingly popular option for corporations seeking radical process change. Central to the success of reengineering is the coordination of information technology (IT) throughout the organization. Essentially, IT represents the core mechanism of information flow. When companies improve core IT processes, such as gathering data only once, integrating cross‐functional systems or increasing information speed to customers, radical business process change is possible. However, for IT to be an enabler of reengineering or organizational change, it is imperative that managers are conversant with the various methods by which IT can help advance process change. At the same time, management needs to be aware of the numerous pitfalls that may doom any change effort using IT.

Keywords

Citation

Chan, P.S. and Land, C. (1999), "Implementing reengineering using information technology", Business Process Management Journal, Vol. 5 No. 4, pp. 311-324. https://doi.org/10.1108/14637159910297367

Publisher

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MCB UP Ltd

Copyright © 1999, MCB UP Limited

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