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A field study of success and failure factors in asynchronous groupware supported process improvement groups

Ned Kock (Temple University, Philadelphia, Pennsylvania, USA)
Andrea Jenkins (University of Waikato, Hamilton, New Zealand)
Robert Wellington (University of Waikato, Hamilton, New Zealand)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 1 September 1999

850

Abstract

Process‐focused improvement groups form the change dynamic in two world‐class paradigms of change management – TQM and BPR. This paper outlines a research project that implemented and studied three occurrences of asynchronous groupware supported process improvement groups in a New Zealand tertiary education institution. Research data was collected during and after group discussions using discussion transcripts, participant observation, and structured and unstructured interviews of the participants. This paper reports the general success and failure factors that were developed from the material collected.

Keywords

Citation

Kock, N., Jenkins, A. and Wellington, R. (1999), "A field study of success and failure factors in asynchronous groupware supported process improvement groups", Business Process Management Journal, Vol. 5 No. 3, pp. 238-254. https://doi.org/10.1108/14637159910283010

Publisher

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MCB UP Ltd

Copyright © 1999, MCB UP Limited

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