A field study of success and failure factors in asynchronous groupware supported process improvement groups
Abstract
Process‐focused improvement groups form the change dynamic in two world‐class paradigms of change management – TQM and BPR. This paper outlines a research project that implemented and studied three occurrences of asynchronous groupware supported process improvement groups in a New Zealand tertiary education institution. Research data was collected during and after group discussions using discussion transcripts, participant observation, and structured and unstructured interviews of the participants. This paper reports the general success and failure factors that were developed from the material collected.
Keywords
Citation
Kock, N., Jenkins, A. and Wellington, R. (1999), "A field study of success and failure factors in asynchronous groupware supported process improvement groups", Business Process Management Journal, Vol. 5 No. 3, pp. 238-254. https://doi.org/10.1108/14637159910283010
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited