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BPR implementation process: an analysis of key success and failure factors

Majed Al‐Mashari (Bradford University Management Centre, Bradford, UK)
Mohamed Zairi (Bradford University Management Centre, Bradford, UK)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 1 March 1999

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Abstract

This paper provides a holistic view of the Business Process Re‐engineering (BPR) implementation process. It reviews the literature relating to the hard and soft factors that cause success and failure for BPR implementation, classifies these factors into subgroups, and identifies key factors of success and failure. Finally, it explains how these factors influence the process of BPR implementation.

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Citation

Al‐Mashari, M. and Zairi, M. (1999), "BPR implementation process: an analysis of key success and failure factors", Business Process Management Journal, Vol. 5 No. 1, pp. 87-112. https://doi.org/10.1108/14637159910249108

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MCB UP Ltd

Copyright © 1999, MCB UP Limited