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Business process re‐engineering: evocation, elucidation and exploration

Chung For Choi (Hong Kong Baptist University, Kowloon Tong, Hong Kong)
Stephen L. Chan (Hong Kong Baptist University, Kowloon Tong, Hong Kong)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 1 April 1997

3654

Abstract

Business process re‐engineering is a hot topic around management and information systems areas. However, the verdict of the new idea is not clear and reports of successful cases are not numerous. Analyses the definitions and characteristics of business process re‐engineering (BPR). Reports on a literature survey on the critical failure reasons and success factors. Recognizes that the lack of clear concepts and understanding of BPR definitions creates many problems and, therefore, compares the BPR effort with other improvement programmes such as automation, downsizing, total quality management (TQM) for a better understanding of BPR. Suggests a methodology which can be used as general guidelines for management and re‐engineers in performing BPR to enhance success for BPR efforts.

Keywords

Citation

For Choi, C. and Chan, S.L. (1997), "Business process re‐engineering: evocation, elucidation and exploration", Business Process Management Journal, Vol. 3 No. 1, pp. 39-63. https://doi.org/10.1108/14637159710161576

Publisher

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MCB UP Ltd

Copyright © 1997, MCB UP Limited

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