An integrated business improvement methodology to refocus business improvement efforts
Business Process Re-engineering & Management Journal
ISSN: 1355-2503
Article publication date: 1 April 1996
Abstract
Describes the development of an applied business process improvement methodology which will enable existing business improvement related initiatives to be integrated and refocused on business/ customer needs. Discusses the need for such a methodology, showing how existing business improvement efforts/initiatives can easily become fragmented and lose focus after initial success. Describes reasons for adopting a business process‐based approach to address these issues. Highlights salient points of existing methodologies applied in a number of companies and where appropriate they are incorporated into the new methodology. Describes the development of a total quality programme which has been running at Short Bros plc (a subsidiary of Bombardier Inc.) since 1987.
Keywords
Citation
McAdam, R. (1996), "An integrated business improvement methodology to refocus business improvement efforts", Business Process Re-engineering & Management Journal, Vol. 2 No. 1, pp. 63-71. https://doi.org/10.1108/14637159610111482
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited