An integrated business improvement methodology to refocus business improvement efforts

Rodney McAdam (Ulster Business School, Newtownabbey, Northern Ireland)

Business Process Re-engineering & Management Journal

ISSN: 1355-2503

Publication date: 1 April 1996


Describes the development of an applied business process improvement methodology which will enable existing business improvement related initiatives to be integrated and refocused on business/ customer needs. Discusses the need for such a methodology, showing how existing business improvement efforts/initiatives can easily become fragmented and lose focus after initial success. Describes reasons for adopting a business process‐based approach to address these issues. Highlights salient points of existing methodologies applied in a number of companies and where appropriate they are incorporated into the new methodology. Describes the development of a total quality programme which has been running at Short Bros plc (a subsidiary of Bombardier Inc.) since 1987.



McAdam, R. (1996), "An integrated business improvement methodology to refocus business improvement efforts", Business Process Re-engineering & Management Journal, Vol. 2 No. 1, pp. 63-71.

Download as .RIS




Copyright © 1996, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.