Effective process management through performance measurement: Part III‐an integrated model of total quality‐based performance measurement

Abstract

In the third of three articles introduces a model of total quality‐based performance measurement. The model includes five sections: strategy development and goal deployment; process management and measurement; performance appraisal and management; break‐point performance assessment and reward and recognition systems. Each section of the model is introduced, and validated by the results of a survey of the performance measurement systems in a postal survey of 115 companies.

Citation

Sinclair, D. and Zairi, M. (1995), "Effective process management through performance measurement: Part III‐an integrated model of total quality‐based performance measurement", Business Process Re-engineering & Management Journal, Vol. 1 No. 3, pp. 50-65. https://doi.org/10.1108/14637159510103220