TY  - JOUR
AB  - Purpose– Business process management (BPM) requires a holistic perspective that includes managing the culture of an organization to achieve objectives of efficient and effective business processes. Still, the specifics of a BPM‐supportive organizational culture have not been examined so far. Thus, the purpose of this paper is to identify the characteristics of a cultural setting supportive of BPM objectives.Design/methodology/approach– The paper examines the constituent values of a BPM‐supportive cultural setting through a global Delphi study with BPM experts from academia and practice and explore these values in a cultural value framework.Findings– The paper empirically identifies and defines four key cultural values supporting BPM, viz., customer orientation, excellence, responsibility, and teamwork. The paper discusses the relationships between these values and identifies a particular challenge in managing these seemingly competing values.Research limitations/implications– The identification and definition of these values represents a first step towards the operationalization (and empirical analysis) of what has been identified as the concept of BPM culture, i.e. a culture supportive of achieving BPM objectives.Practical implications– Identifying these cultural values provides the basis for developing an instrument that can measure how far an existing cultural context is supportive of BPM. This, in turn, is fundamental for identifying measures towards achieving a BPM culture as a necessary, yet not sufficient means to obtain BPM success.Originality/value– The paper examines which cultural values create an environment receptive for BPM and, thus, specifies the important theoretical construct BPM culture. In addition, the paper raises awareness for realizing these values in a BPM context.
VL  - 19
IS  - 2
SN  - 1463-7154
DO  - 10.1108/14637151311308321
UR  - https://doi.org/10.1108/14637151311308321
AU  - Schmiedel Theresa
AU  - vom Brocke Jan
AU  - Recker Jan
PY  - 2013
Y1  - 2013/01/01
TI  - Which cultural values matter to business process management? Results from a global Delphi study
T2  - Business Process Management Journal
PB  - Emerald Group Publishing Limited
SP  - 292
EP  - 317
Y2  - 2024/05/11
ER  -