TY  - JOUR
AB  - Purpose– The purpose of this paper is to align accountability and responsibility of each level of the organization and to establish internal and external customer supplier relationships and performance criteria.Design/methodology/approach– Major processes within each natural work team are analyzed to establish efficiency and effectiveness requirements.Findings– Major improvement in employee morale and internal customer satisfaction.Research limitations/implications– Comprehensive complete implementation limited to only a few organizations. Conceptual approach widely accepted.Practical implications– The paper establishes individual performance indicators for every natural work team within the organization.Social implications– The paper provides each worker with a understanding of the natural work team's customer and the activities within the natural work team.Originality/value– The paper shows that through the establishment of individual performance indicators, the natural work teams are allowed to focus on high payback improvements.
VL  - 18
IS  - 4
SN  - 1463-7154
DO  - 10.1108/14637151211253774
UR  - https://doi.org/10.1108/14637151211253774
AU  - Harrington H. James
PY  - 2012
Y1  - 2012/01/01
TI  - Area activity analysis (AAA): a key 1990s tool put on the back burner
T2  - Business Process Management Journal
PB  - Emerald Group Publishing Limited
SP  - 644
EP  - 654
Y2  - 2024/04/19
ER  -