The purpose of this paper is to align accountability and responsibility of each level of the organization and to establish internal and external customer supplier relationships and performance criteria.
Major processes within each natural work team are analyzed to establish efficiency and effectiveness requirements.
Major improvement in employee morale and internal customer satisfaction.
Comprehensive complete implementation limited to only a few organizations. Conceptual approach widely accepted.
The paper establishes individual performance indicators for every natural work team within the organization.
The paper provides each worker with a understanding of the natural work team's customer and the activities within the natural work team.
The paper shows that through the establishment of individual performance indicators, the natural work teams are allowed to focus on high payback improvements.
Harrington, H.J. (2012), "Area activity analysis (AAA): a key 1990s tool put on the back burner", Business Process Management Journal, Vol. 18 No. 4, pp. 644-654. https://doi.org/10.1108/14637151211253774Download as .RIS
Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited