To read the full version of this content please select one of the options below:

Maturity models in business process management

Maximilian Röglinger (FIM Research Center Finance and Information Management, University of Augsburg, Augsburg, Germany)
Jens Pöppelbuß (European Research Center for Information Systems, University of Münster, Münster, Germany)
Jörg Becker (European Research Center for Information Systems, University of Münster, Münster, Germany)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 13 April 2012

Abstract

Purpose

Maturity models are a prospering approach to improving a company's processes and business process management (BPM) capabilities. In fact, the number of corresponding maturity models is so high that practitioners and scholars run the risk of losing track. This paper therefore aims to provide a systematic in‐depth review of BPM maturity models.

Design/methodology/approach

The paper follows the accepted research process for literature reviews. It analyzes a sample of ten BPM maturity models according to a framework of general design principles. The framework particularly focuses on the applicability and usefulness of maturity models.

Findings

The analyzed maturity models sufficiently address basic design principles as well as principles for a descriptive purpose of use. The design principles for a prescriptive use, however, are hardly met. Thus, BPM maturity models provide limited guidance for identifying desirable maturity levels and for implementing improvement measures.

Research limitations/implications

The authors are confident that this review covers the majority of publicly available BPM maturity models. As the number of corresponding maturity models seems to be constantly growing, exhaustiveness can hardly be guaranteed. The study's results stimulate future research. Inter alia, adopters from industry require more elaborate support by means of ready‐to‐use and adaptable instruments for maturity assessment and improvement. The paper also reaffirms the need for maturity model consolidation in the field of BPM.

Originality/value

As existing literature reviews focus on process improvement or BPM in general, the paper's findings extend current knowledge. They also increase transparency. Its results provide guidance for scholars and practitioners involved in the design, enhancement, or application of BPM maturity models.

Keywords

Citation

Röglinger, M., Pöppelbuß, J. and Becker, J. (2012), "Maturity models in business process management", Business Process Management Journal, Vol. 18 No. 2, pp. 328-346. https://doi.org/10.1108/14637151211225225

Publisher

:

Emerald Group Publishing Limited

Copyright © 2012, Emerald Group Publishing Limited