The business drivers behind ECM initiatives: a process perspective

Jan vom Brocke (Institute of Information Systems, University of Liechtenstein,Vaduz, Principality of Liechtenstein)
Alexander Simons (Institute of Information Systems, University of Liechtenstein,Vaduz, Principality of Liechtenstein)
Andrea Herbst (Institute of Information Systems, University of Liechtenstein,Vaduz, Principality of Liechtenstein)
René Derungs (Ivoclar Vivadent AG, Schaan, Principality of Liechtenstein)
Stefan Novotny (ThyssenKrupp Presta AG, Eschen, Principality of Liechtenstein)

Business Process Management Journal

ISSN: 1463-7154

Publication date: 8 November 2011

Abstract

Purpose

The purpose of this paper is to identify organizational challenges that drive enterprise content management (ECM) adoption from a process point of view.

Design/methodology/approach

The presented results are grounded in both the academic literature on ECM and qualitative data from two case studies.

Findings

The study identifies and discusses 21 contemporary business challenges that drive ECM adoption along the content lifecycle (e.g. regarding the creation, storage, and retrieval of content).

Research limitations/implications

As the scopes of both the literature review and the case studies were limited, the presented account of ECM drivers is not considered exhaustive. The paper can, nevertheless, help researchers to further theorize about ECM adoption and investigate the role that content plays in business process management.

Practical implications

Practitioners are provided with empirically grounded knowledge on the drivers behind ECM adoption. They can, for example, use the results to justify and evaluate ECM investments, or determine the scopes and objectives of their ECM initiatives.

Originality/value

This study is important because the understanding is still vague as to what organizations strive to gain through implementing ECM and what results they can expect from the same.

Keywords

Citation

Jan vom Brocke, Alexander Simons, Andrea Herbst, René Derungs and Stefan Novotny (2011) "The business drivers behind ECM initiatives: a process perspective", Business Process Management Journal, Vol. 17 No. 6, pp. 965-985

Download as .RIS

DOI

: https://doi.org/10.1108/14637151111182710

Publisher

:

Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited

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