TY  - JOUR
AB  - Purpose– The purpose of this paper is to propose a business process management (BPM) governance model that sets BPM decision making, along with roles and responsibilities. The setting context of the study is a government‐owned corporation operating in Australia.Design/methodology/approach– A qualitative case study examined and analysed organisational documents using a content analysis approach. Results of document analysis are used to inform a series of in‐depth interviews of key stakeholders in the organisation. Interviews are analysed using a constant comparison method to derive themes and build categories of description.Findings– A BPM governance model is proposed. Results of thematic analysis are interpreted against the framework of the BPM governance model, leading to findings that include implications for theory and practice.Practical implications– In practical terms, the research shows how BPM practice can be aligned and integrated with the corporate governance and management systems in the selected case study organisation.Originality/value– Despite research identifying the importance of governance, along with associated capabilities, there has been little progress on how the abovementioned capabilities can be effectively deployed across an organisation. This paper addresses a gap in the literature relating to how to deploy BPM governance in an organisation.
VL  - 17
IS  - 2
SN  - 1463-7154
DO  - 10.1108/14637151111122310
UR  - https://doi.org/10.1108/14637151111122310
AU  - Doebeli Gaby
AU  - Fisher Ron
AU  - Gapp Rod
AU  - Sanzogni Louis
PY  - 2011
Y1  - 2011/01/01
TI  - Using BPM governance to align systems and practice
T2  - Business Process Management Journal
PB  - Emerald Group Publishing Limited
SP  - 184
EP  - 202
Y2  - 2024/04/24
ER  -