ICT‐enabled and process‐based change: an integrative roadmap

Abstract

Purpose

The purpose of this paper is to identify the main factors affecting information and communication technology (ICT) adoption and process redesign within organizations, with the objective of defining a systematization framework and a set of methods and tools useful for students and practitioners.

Design/methodology/approach

The review of literature focused on organizational change and ICT‐enabled process innovation allows to extract the key issues for building the model and approaches presented.

Findings

The effective introduction of change requires addressing aspects placed at strategy, people, process and enablers level. A system view of these components and their relationships is a key to streamline ICT adoption and process redesign.

Research limitations/implications

The roadmap is addressed to support only the design or pre‐implementation phase of change, with a major intra‐organizational perspective.

Originality/value

The main asset of this paper is to combine several frameworks into a unique roadmap to support the investigation of human, process, and technology dimensions of organizational change. Besides, a set of methods and tools are proposed to streamline the design of ICT‐enabled and process‐based change within an organization.

Citation

Margherita, A. and Petti, C. (2010), "ICT‐enabled and process‐based change: an integrative roadmap", Business Process Management Journal, Vol. 16 No. 3, pp. 473-491. https://doi.org/10.1108/14637151011049458