TY  - JOUR
AB  - Purpose– The purpose of this paper is to investigate the impact of such contingency factors as top management support, business vision, and external expertise, on the one hand, and enterprise resource planning (ERP) system success, on the other.Design/methodology/approach– A conceptual model was developed and relevant hypotheses formulated. Surveys were conducted in two Northern European countries and a structural equation modeling technique used to analyze the data.Findings– It was found that the three contingency factors positively influence ERP system success. More importantly, the relative importance of quality external expertise over the other two factors for ERP initiatives was underscoredOriginality/value– It is argued that ERP systems are different from other information technology implementations; as such, there is a need to provide insights as to how the aforementioned factors play out in the context of ERP system success evaluations for adopting organizations. As was predicted, the results showed that the three contingency factors positively influence ERP system success. More importantly, the relative importance of quality external expertise over the other two factors for ERP initiatives was underscored. The implications of the findings for both practitioners and researchers are discussed.
VL  - 14
IS  - 4
SN  - 1463-7154
DO  - 10.1108/14637150810888073
UR  - https://doi.org/10.1108/14637150810888073
AU  - Ifinedo Princely
PY  - 2008
Y1  - 2008/01/01
TI  - Impacts of business vision, top management support, and external expertise on ERP success
T2  - Business Process Management Journal
PB  - Emerald Group Publishing Limited
SP  - 551
EP  - 568
Y2  - 2024/04/23
ER  -