TY  - JOUR
AB  - Purpose– The purpose of this paper is to analyse how a Brazilian public research centre implemented business process management (BPM) highlighting the challenges of change that have to be dealt with in the stage developed by this organisation.Design/methodology/approach– The first author of this paper accompanied the implementation of BPM in the research centre for 33 months in order to analyse documents and reports and have interviews with various managers and employees.Findings– The studied organisation developed an intermediate stage towards BPM. The progressive approach favours a better understanding of the challenges that have to be overcome in order to improve BPM in an organisation. Thus, the BPM approach can be effectively assimilated and practised by the centre's staff.Research limitations/implications– The depth of the analysis carried out in the case study make more structured research possible.Originality/value– The challenges of implementing BPM in a Brazilian public research centre are investigated. This case study is based on a theoretical, empirical and maturity level approach. Thus, a particular case of implementing BPM which took place in a very specific context, not explored in the literature, is presented to the community interested in BPM.
VL  - 14
IS  - 4
SN  - 1463-7154
DO  - 10.1108/14637150810888037
UR  - https://doi.org/10.1108/14637150810888037
AU  - Fernando Sentanin Odemilson
AU  - César Almada Santos Fernando
AU  - José Chiappetta Jabbour Charbel
PY  - 2008
Y1  - 2008/01/01
TI  - Business process management in a Brazilian public research centre
T2  - Business Process Management Journal
PB  - Emerald Group Publishing Limited
SP  - 483
EP  - 496
Y2  - 2024/09/23
ER  -