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ERP innovation implementation model incorporating change management

M.J. Kemp (School of Information Systems, Technology and Management, The University of New South Wales, Sydney, Australia)
G.C. Low (School of Information Systems, Technology and Management, The University of New South Wales, Sydney, Australia)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 18 April 2008

Abstract

Purpose

The purpose of this research is to develop and provide a preliminary validation of a model for how change management during an ERP implementation affects the effectiveness of that ERP implementation.

Design/methodology/approach

This paper proposes a revised Klein et al. innovation implementation model that explicitly considers change management. The applicability of the revised model to describe the effect of change management on the implementation climate and implementation effectiveness of an ERP implementation is assessed using a case study at a large Australian multinational organisation.

Findings

Specific change management activities are identified and described. Qualitative verification of a proposed ERP innovation implementation model that incorporates the effect of change management is provided.

Originality/value

Change management was seen as being an important factor in influencing the effectiveness of the ERP project. This study is the first step in the longer‐term empirical validation of the modified innovation implementation model.

Keywords

Citation

Kemp, M.J. and Low, G.C. (2008), "ERP innovation implementation model incorporating change management", Business Process Management Journal, Vol. 14 No. 2, pp. 228-242. https://doi.org/10.1108/14637150810864952

Publisher

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Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited