Information systems outsourcing: Motivations and the implementation strategy in a Malaysian bank
Abstract
Purpose
This paper aims to aid in understanding the motivations for information system (IS) outsourcing decision and its initial implementation at one of the top commercial banks in Malaysia. The scope of the study includes the motivating factors, the implementation strategy and managing the change process.
Design/methodology/approach
The study adopts a case study approach where 40 interviews were conducted among the staff, covering the management as well as non‐management group.
Findings
The findings of the study indicate that the motivating factors are the focus on core competencies, turning non‐profit activities into profit‐generating activities, and cost reduction. The implementation strategy involves the setting up of a two‐tier relationship between the bank and the service provider. The challenges involved in the transition phase include managing the partnership and handling the staff transition and morale.
Research limitations/implications
To some extent, there may be some subjectivity involved in interpreting the results of analysis, as with any other studies that adopt a case study approach.
Practical implications
Amidst the complexity involved in any IS outsourcing endeavour, the management of a bank may learn some lessons from the experience reported in this study. At the initial stage, the bank should be concerned with the approach in establishing the partnerships and staff matters should not be undermined.
Originality/value
The study provides a real life example of IS outsourcing implementation in the banking sector of a developing country.
Keywords
Citation
Adam Suhaimi, M., Hussin, H. and Mustaffa, M. (2007), "Information systems outsourcing: Motivations and the implementation strategy in a Malaysian bank", Business Process Management Journal, Vol. 13 No. 5, pp. 644-661. https://doi.org/10.1108/14637150710823138
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited