Business process reengineering: critical success factors in higher education

Abstract

Purpose

The purpose of this paper is to examine the critical success factors of business process reengineering (BPR) in higher education (HE).

Design/methodology/approach

Empirical case studies collected from three private higher education institutions in Malaysia, which have embarked on BPR successfully.

Findings

Seven factors were found to be critical to BPR implementation success. The factors are teamwork and quality culture, quality management system and satisfactory rewards, effective change management, less bureaucratic and participative, information technology/information system, effective project management and adequate financial resources.

Research limitations/implications

The paper provides a framework for future research to explore organisational development in making BPR happen successfully.

Originality/value

This research contributes to studies of BPR in HE context, by considering the soft issues in its implementation.

Citation

Ahmad, H., Francis, A. and Zairi, M. (2007), "Business process reengineering: critical success factors in higher education", Business Process Management Journal, Vol. 13 No. 3, pp. 451-469. https://doi.org/10.1108/14637150710752344