TY  - JOUR
AB  - Purpose– The paper aims to improve business processes.Design/methodology/approach– Describes various steps needed to improve business processes and the goals required at each step.Findings– The steps required are: what goals should the process meet? How do we model the goals? How do we map the goals in the (IT) system? How do the goals influence the IT execution? Which goals have been achieved? Must we adjust the process, the goals, or both?Originality/value– Explains the power of goal‐based processes.
VL  - 11
IS  - 6
SN  - 1463-7154
DO  - 10.1108/14637150510630819
UR  - https://doi.org/10.1108/14637150510630819
AU  - Kueng Peter
ED  - Ilia Bider
ED  - Paul Johannesson
PY  - 2005
Y1  - 2005/01/01
TI  - Expert view
T2  - Business Process Management Journal
PB  - Emerald Group Publishing Limited
SP  - 624
EP  - 627
Y2  - 2024/04/25
ER  -